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General Manager

  • On-site
    • Port of Spain, Port of Spain, Trinidad and Tobago

Job description

Summary 

The General Manager will be responsible for leading overall business performance and growth, with a focus on achieving revenue, profit, and cash flow targets. This role carries full P&L accountability and requires directing strategic direction and operational activities to ensure profitability and meet stakeholder expectations. The General Manager will also play a key role in maintaining the company’s competitive market position while inspiring and guiding the team to achieve organizational goals.

Key Responsibilities

Business Performance & Values

  • Oversee overall business performance, ensuring the Company’s values of Service, Relationships, Responsibility, and Teamwork are upheld.

  • Expand strategic business sectors to optimize profitability and support management in meeting Profit & Loss (P&L) targets.

  • Administer performance management for Sales & Service teams, including appraisals, development, and training initiatives.

  • Ensure compliance with health, safety, quality, and environmental standards.

  • Monitor the quality of daily operations with a strong focus on Sales & Service, benchmarking results, and reporting on Key Performance Indicators (KPIs).

Strategic Leadership

  • Drive the execution of the Company’s vision and mission through long-term strategic planning.

  • Grow market share and consolidate profitability with effective annual business planning.

  • Implement a robust monthly review cycle to track tactical execution and performance delivery.

People Leadership

  • Support colleagues in achieving sales/service targets and managing budgets.

  • Foster employee retention and engagement through training, development, and performance management aligned with strategic objectives.

  • Uphold high standards in health and safety and ensure compliance with HR legislation.

Service Excellence

  • Implement service delivery model with clear protocols and KPIs.

  • Lead operational efficiency initiatives and strengthen customer relationships.

  • Balance strategic planning with hands-on management of operational goals.

  • Act as a dynamic leader, able to move seamlessly between high-level vision and direct, on-the-ground guidance.

Financial, Sales & Process Accountability

  • Deliver financial operating plans and drive revenue growth.

  • Set and achieve business targets in alignment with strategy.

  • Lead negotiations with trade unions effectively.

  • Collaborate with finance on accurate budget preparation and reporting.

  • Perform additional duties as required to support overall business success.

Job requirements

Minimum Qualifications 

  • Post graduate qualifications would be an asset

  • Bachelor’s Degree in Business Management or similar 

  • Minimum 7-8 years’ work experience in senior managerial role supporting at the Senior Management level with progressive experience as a senior manager in a B2B environment

  • Proven track record in a sales/service delivery environment

  • Business and commercial acumen

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