General Manager

On-site
- Port of Spain, Port of Spain, Trinidad and Tobago

Job description

Summary

The General Manager will be responsible for leading overall business performance and growth, with a focus on achieving revenue, profit, and cash flow targets. This role carries full P&L accountability and requires directing strategic direction and operational activities to ensure profitability and meet stakeholder expectations. The General Manager will also play a key role in maintaining the company’s competitive market position while inspiring and guiding the team to achieve organizational goals.

Key Responsibilities

Business Performance & Values

Oversee overall business performance, ensuring the Company’s values of Service, Relationships, Responsibility, and Teamwork are upheld.
Expand strategic business sectors to optimize profitability and support management in meeting Profit & Loss (P&L) targets.
Administer performance management for Sales & Service teams, including appraisals, development, and training initiatives.
Ensure compliance with health, safety, quality, and environmental standards.
Monitor the quality of daily operations with a strong focus on Sales & Service, benchmarking results, and reporting on Key Performance Indicators (KPIs).

Strategic Leadership

Drive the execution of the Company’s vision and mission through long-term strategic planning.
Grow market share and consolidate profitability with effective annual business planning.
Implement a robust monthly review cycle to track tactical execution and performance delivery.

People Leadership

Support colleagues in achieving sales/service targets and managing budgets.
Foster employee retention and engagement through training, development, and performance management aligned with strategic objectives.
Uphold high standards in health and safety and ensure compliance with HR legislation.

Service Excellence

Implement service delivery model with clear protocols and KPIs.
Lead operational efficiency initiatives and strengthen customer relationships.
Balance strategic planning with hands-on management of operational goals.
Act as a dynamic leader, able to move seamlessly between high-level vision and direct, on-the-ground guidance.

Financial, Sales & Process Accountability

Deliver financial operating plans and drive revenue growth.
Set and achieve business targets in alignment with strategy.
Lead negotiations with trade unions effectively.
Collaborate with finance on accurate budget preparation and reporting.
Perform additional duties as required to support overall business success.

Job requirements

Minimum Qualifications

Post graduate qualifications would be an asset
Bachelor’s Degree in Business Management or similar
Minimum 7-8 years’ work experience in senior managerial role supporting at the Senior Management level with progressive experience as a senior manager in a B2B environment
Proven track record in a sales/service delivery environment
Business and commercial acumen

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Questions

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Do you have a Bachelor's Degree in Business or related first degree ?

Do you have at least minimum of eight (8) years’ experience in a senior leadership role with full P&L responsibility? Please specify..

Have you delivered financial operating plans and managed budgets at a senior level? Please specify..

Have you previously managed both Sales and Service teams, including performance management and development?

How many employees have you managed directly in your largest team?

Kindly note, client's base compensation range is 50,000TTD-60,000TTD per month with additional incentives. Kindly confirm to proceed e.g. "Please proceed with my application"

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Please provide references from three (3) of your employers within the past ten years, who were either your direct or indirect manager, the business owner, or HR representative during your tenure and include; Reference's Name - The Employer - Job Title at the Time - Direct Phone Contact -

Kindly note, if you are shortlisted for client interview process, you will be required to urgently submit copies of your educational certificates, ID/DP, certificate of character and direct reference contacts.

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General Manager

Job description

Job requirements

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